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Tools/Ai Customer Support

Best Ai Customer Support Tools

18 ai customer support tools compared — reviews, pricing & social mentions

1Capacity
Capacityhelpdeskusage-based + subscription + tiered

Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.

4.6 (20)32 /moAlternatives
2Assembled
Assembledworkforcesubscription + tieredFree tier

Schedule, forecast, and manage human agents, BPO vendors, and AI agents in one platform. Trusted by Ramp, Canva, and HubSpot.

4.6 (20)
3Thankful
Thankfulagent
73 /moAlternatives
4Ultimate
Ultimateagentsubscription + tiered

Deploy AI agents that resolve up to 80% of customer interactions. Automate service and improve every outcome—start your free trial.

27 /moAlternatives
5Replicant
Replicantvoicesubscription + tiered

Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consisten

25 /moAlternatives
6Lang.ai
Lang.aianalyticstiered

Automate time-consuming data engineering into one clear story, one user at a time.

20 /moAlternatives
7Ada
Adachatbotsubscription + tiered

Autonomously resolve up to 83% of support issues with ada’s AI customer service agent—reduce costs, boost CSAT, and scale ominichannel CX with ease.

4 /moAlternatives
8Intercom Fin
Intercom Finchatbotusage-based + subscription + per-seat + tieredFree tier

The only helpdesk with a natively integrated AI Agent. Deliver perfect customer experiences with the highest-performing platform. Start your free tria

3 /mo
9Decagon
Decagonagenttiered

Conversational AI for customer experiences.

1 /moAlternatives
10Sierra
Sierraagenttiered

Sierra helps businesses build better, more human customer experiences with AI.

1 /moAlternatives
11PolyAI
PolyAIvoicetiered

PolyAI is the The enterprise platform where dialog agents get built, run, adapt, and iterate in real time. Now open to enterprise builders.

1 /moAlternatives
12Zendesk AI
Zendesk AIhelpdesksubscription + tiered

Move beyond deflection with AI agents that resolve issues end-to-end. Improve service quality, speed, and scale. Start your free trial.

1 /moAlternatives
13Forethought
Forethoughtagenttiered

Lower support costs and deliver better customer experiences with AI agents that resolve customer issues automatically.

Alternatives
14Tidio
Tidiochatbotsubscription + freemium + tieredFree tier

Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses wor

Alternatives
15Yuma AI
Yuma AIecommercetiered

AI agents that resolve tickets, boost revenue, and keep customers happy. Purpose-built for Shopify and your helpdesk.

Alternatives
16Freshdesk
Freshdeskhelpdesksubscription + tieredFree tier

Freshdesk is an AI-powered customer service solution that’s easy to set up, simple to use, and built to boost agent productivity and deliver seamless

Alternatives
17Parloa
Parloavoicetiered

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

Alternatives
18Kustomer
Kustomercrmsubscription + tiered

Deliver faster, personalized support with Kustomer's AI customer service CRM. Unify conversations, automate workflows, and power omnichannel CX i

Alternatives

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